FAQs
Spectre Miniatures figures are 28mm. Our vehicles, guns and scenery are 1/50 scale.
All of our products are supplied unpainted and un-based.
Most figures may require minor assembly.
Our vehicles require assembly and construction guides can be found on our Downloads page but if you get stuck send us an email: info@spectreminiatures.com
Our figures, vehicles and scenery are a mix of resin cast and 3D prints.
No, but you can buy bases from us in the recommended size of 20mm. A popular substitute in this size is a UK penny coin!
** Shipping to Canada via Royal Mail currently suspended due to Canada Post Strike Action - DHL Express still available**
Yes, we ship worldwide!
Full name, matching your ID, is required for customs and collection purposes.
Tax ID numbers (IE/RG/CPF/CNPJ) are also required by Customs for some countries. Please check your local customs borders guidelines to avoid your order being withheld or returned to us. You can provide this in the address or notes at checkout.
** Shipping to Canada via Royal Mail currently suspended due to Canada Post Strike Action - DHL Express still available**
Dispatch timelines:
- We aim to dispatch 'In Stock' orders within one working week.
- Our 3D printed items will have varying times depending on demand, typically between 2-4 weeks.
- Our current lead time for Pre-Order items is 6-8 weeks. These orders are sent in full.
- Due to demand of new releases, we ask to allow up to 4 weeks for dispatch.
Feel free to drop us an email to check the progress of your order.
Once an order is dispatched we have no control over it's journey. Typical delivery times with Royal Mail are within 2-4 days in the UK and up to 25 days for International orders. DHL Express typically takes a few days internationally.
All orders are fully tracked and you will receive a confirmation email with your tracking number once dispatched. Please contact us if you haven't received your tracking number and we'll be happy to assist.
Please note, we do not offer next day delivery - Royal Mail 24/48 Tracked services are Royal Mail's delivery timeline once dispatched.
As of 1st January 2021 changes to Customs & Duties for shipments moving between the UK and Europe become affective.
All shipments from the UK to the EU are subject to VAT and handling fees. The VAT rate is usually based at 20%.
We do not charge or collect these fees at checkout and they will be payable by you, the customer, to your local Customs Control before delivery can be attempted. They will contact you with information on how to make payment.
Spectre Miniatures strongly advises checking your regions guidelines on international shipping and customs before purchasing and are not responsible for any fees and duties incurred.
That's great, we all love saving a few pennies!
Just put your code in at checkout in the 'Discount/Gift Card' field, make sure to click apply and you will see your saving applied and reflected in your new cart total.
Important - discount code are not stackable. If your cart already has a bundle discount applied, you will not be able to use any further discount codes.
If it has been 4 weeks since dispatch and your order hasn't been delivered, we first recommend checking your tracking number on your local postal services website, or contacting your local sorting office.
Royal Mail requests to allow 4 weeks for delivery overseas, in the case of any delays at Customs.
If you are struggling to find any information on your parcels whereabouts, drop us an email at info@spectreminiatures.com with your order number and we will help you the best we can.
Please note, it is your responsibility to provide accurate shipping information. If an order is lost or returned due to incorrect shipping address or missing personal information, Spectre Miniatures is not responsible and extra shipping charges may apply.
Any item that is out of stock, or has a 'sold out' sign on the product picture, is temporarily unavailable. We frequently restock our products so it hopefully won't be long until it is back. You can sign up for 'Back in Stock' notifications on each individual product page so that you receive an email alert when it is available again.
Check out our Stockists page for our current list of retailers.
The only retailer for our full range is us: www.spectreminiatures.com
Anywhere else you see our products is likely to be counterfeit and we would appreciate you letting us know about them!
We do attend trade shows throughout the year and post details of these shows on our socials.
Thank you for your interest! We are currently looking for retailers within Europe and are always interested to hear from you, so please email us at info@spectreminiatures.com with as much information about your store as possible!
Contact us
We're always happy to hear from you and to help the best we can, so drop us a line with your order number or enquiry!