What scale are Spectre Miniatures?Spectre Miniatures figures are 28mm. Our vehicles, guns and scenery are 1/50 scale.
Do the figures come painted and assembled?
All of our products are supplied unpainted.
The figures are mostly single piece; there are a small number that require minor assembly. Our vehicles require assembly and construction guides can be found on our Downloads page but if you get stuck send us an email: email@example.com
What are the products made from?
Our figures are metal. The vehicles and scenery are resin.
Do the figures come with bases?
No, but you can buy bases from us in the recommended size of 20mm. A popular substitute in this size is a UK penny coin!
Do you ship to my country?
Yes, we ship worldwide.
Tax ID numbers (IE/RG/CPF/CNPJ) are required by Customs for some countries, so check your local customs guidelines. If this is required for your country please make sure to provide this in your address at checkout for us to be able to process your order.
How long will it take to receive my order?
*DHL Express shipping currently suspended to Belarus & Russia*
If all items in your order are showing on the 'In Stock' page, we aim to dispatch within one working week.
Our current lead time for Pre-order items is 6-8 weeks - these orders are sent in full.
Once an order is dispatched we have no control over how long it will take to reach customers, but typical delivery times are within one week in the UK and up to 21 days for international orders. DHL Express typically takes a few days internationally.
All Spectre Miniatures orders are fully tracked* and you will receive a confirmation email with your tracking number once dispatched. Please contact us if you haven't received your tracking number and we'll be happy to assist.
*Please note, we do not offer next day delivery - Royal Mail 24/48 Tracked services are Royal Mails timelines once dispatched.
Shipping to Europe - Customs and Duties?
As of 1st January 2021 changes to Customs & Duties for shipments moving between the UK and Europe became affective.
All shipments from the UK to the EU will be subject to VAT. The VAT rate is usually based at 20% but can vary between regions.
Spectre Miniatures strongly advises checking your regions guidelines on international shipping and customs before purchasing and are not responsible for any fees and duties incurred.
Individual Countries may apply additional handling fees of Goods. This is charged at the discretion of the country and region's postal service and customs.
Please note - if your order qualifies for 'Free Shipping', this does not include Customs and Handling as this is controlled by local government border controls.
My order hasn’t arrived – what do I do?
If it has been 4 weeks since dispatch and your order hasn’t been delivered we ask that you contact your local postal or sorting office with your tracking number. If they do not have any information you should email us at firstname.lastname@example.org with your order number.
Please note, it is your responsibility to provide accurate shipping information (including your Personal ID/Tax number if this is required by your countries Customs Border). If an order is lost due to an incorrect shipping address or missing personal Customs data, Spectre Miniatures is not responsible.
The item I want is out of stock – what happens now?
Any item that is out of stock, or has a ‘sold’ sign on the product picture, is temporarily unavailable. We frequently restock our products so it hopefully won’t be long until it is back. You can sign up for ‘Back in Stock’ notifications on each individual product page so that you receive an email alert when it is available again.
Can I buy Spectre Miniatures from any other retailers?
The only retailer for our full range is us. www.spectreminiatures.com
Black Site Studios in the United States carry a range of our vehicles and books.
Anywhere else you see our products is likely to be counterfeit and we would appreciate you letting us know about them! We do attend trade shows throughout the year and post details of these shows on our Facebook page.